Frequently Asked Questions

1. Am I eligible to use the Gift A Beer website?

You can enter if you are a resident of the UK, Isle of Man or Channel Islands and aged 18 or over. We may require any information that we consider reasonably necessary in order to verify your eligibility.

2. How old do I need to be to use the website?

You need to be aged 18 or over.

3. How do I use the Gift A Beer site?

To use Gift A Beer, all you need to do is:

4. How will I know if I’ve bought a beer for my friend?

If you have completed the entry fields correctly and your World Pay payment has been successful, you will receive an automatic confirmation email to confirm you have gifted a beer.

5. When will they receive my gift (Gift A Beer)?

An email will be sent directly to their email address and will be able to be redeemed from immediately.

6. What do I do if my friend informs me that they have not received the Gift A Beer email?

Firstly, please ask them to check their junk mail folder. If your friend still has not received the Gift A Beer email, please email: customercare@greeneking.co.uk or call 0845 850 45 45. We will aim to respond to your query within 2 working days.

7. Do I need to provide personal information? And why?

Yes. To enter, you will need to provide your name, date of birth and email address (see FAQ 3). You need to provide your email address when you enter, so that we contact you to confirm your purchase. You will also need to provide your bank card details in order to purchase a beer for your friend. See FAQ 10 for details of how we process personal information.

8. What should I do if I receive an error message when I enter my information?

The first thing to do is to check you entered your details correctly. If you are sure you have entered both your details and your friend’s details correctly but still receive an error message, email: customercare@greeneking.co.uk or call 0845 850 45 45. We will aim to respond to your query within 2 working days.

9. How many times can I buy a beer through Gift A Beer?

You can buy 1 beer a day.

10. What will you do with the personal information I provide?

We respect your privacy and, unless you give us your consent to use it for other purposes, your personal information will only be used in order to administer the promotion. To find out more about how we process personal information, please click on the “Privacy Policy” link which appears at the bottom of each webpage on this website.

Any questions: please call 0845 850 45 45 or email customercare@greeneking.co.uk